# Character Support

<figure><img src="/files/vArr033dYXXznbfjcV7Z" alt=""><figcaption></figcaption></figure>

The Character Support NPC lets you **change your name**, **change gender**, or **reset another character** on your account when you're having issues with your character.

***

| Action                   | Cost | Cooldown         | Notes                              |
| ------------------------ | ---- | ---------------- | ---------------------------------- |
| **Name Change**          | N/A  | N/A              | Must leave Guild & Party to access |
| **Gender Change**        | N/A  | N/A              | N/A                                |
| **Return to Save-Point** | Free | 30 min / account | Works on *other* chars             |
| **Reset Looks**          | Free | 30 min / account | Works on *other* chars             |

***

**Allowed characters for a new name:**

* A-Z, a-z, 0-9 and spaces **inside** the string.
* 4-24 characters
* No leading/trailing spaces
* No symbols

***

### 1. Name Change:

```step
1. Talk to Character Support ➜ Name Change  
2. Confirm you are not in a party or guild  
3. Enter your desired name (validation runs immediately).
4. NPC kicks you out ➜ wait ≥ 10 seconds ➜ relog
```

{% hint style="success" %}
The NPC double checks that the name you pick is unique before charging you.
{% endhint %}

***

### 2. Gender Change:

```step
1. Choose Gender Change
2. Pay Zeny
3. You'll be sent to the character select screen
```

***

### 3. Character Reset:

Expand for the two sub-services.

* Resets **last login coordinates** of another character to its recorded save point.
* Resets hair style, hair color and clothes color.
* Unequips all gears.

***

Enjoy your fresh identity, Mr. Wick! 🤵


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